Welcome to Atlantic Ocean Beach Villas: Provo, Turks & Caicos - FREQUENTLY ASKED QUESTIONS

Below is a list of Frequently Asked Questions. If you do not find an answer to your question here,
please feel free to contact us at info@atlanticoceanbeachvillas.com or click here to contact us.

If the Villa that I rent is not directly on the beach, how busy is the road that divides the Villa Complex that I need to cross when I go to our Villas own Private Beach and the Atlantic Ocean across the street?
Our street is a "narrow" non-commercial sandy residential road. It is not a busy or thorough fare road and dead ends into a cul-de-sac. There are only 7 other residential houses on it. You might not see more than 10-15 other cars travel on it in a one day period. You would cross the narrow road to go "through our own direct beachfront property". An exclusive patio stone walkway and path has been built for you to walk along that takes you through our properties lush Caribbean vegetation. The walk along this pathway is a short leisurely 150 feet and leads you directly to our beautiful beach and Atlantic Ocean. Once you arrive, you will find sun loungers, chairs and tables overlooking the beach and ocean for you to use as you please.
What is the International Airport Code?
The airport symbols for the Providenciales Turks and Caicos Islands is “PLS”.
How do I get from the airport to the beach villa?
Please click on VILLA DRIVING DIRECTIONS on the left of this page. It will outline detailed driving instructions to our villa and you can print it to bring to Providenciales with you.
Should I rent a car?
Renting a car is recommended so you can explore the other parts of the island during your stay. Rental car companies will escort you in their courtesy vehicles from the airport to their car lots and you can get your rental car from them. You can click on “Activities & Attractions” on the left side of this page for recommended car rental companies. Your personal license from your own country allows you to drive in Turks and Caicos for up to 90 days and no special license is required.

IF YOU ARE NOT LEASING A CAR, we recommend calling “GLORIA’S TAXI” at 649-231-6279 or emailing them at gloriastaxi@yahoo.com. Gloria’s Taxi is very familiar with our Villa Complex and will charge you the proper rate that is mandated by the TCI Government regulations so you do not get any nasty surprises as to the taxi fare that you would pay when using other taxi operations. Please confirm the rates that you will be paying directly with them. The government rates for taxis are based on a per person charge and the taxis are all independent licensed operators and they are not metered. We recommend that you “pre-arrange” being picked up by Gloria’s Taxi so that a representative will be waiting for you at the airport to greet and meet you and your flight. If possible, you should make arrangements two days in advance. Gloria's Taxi will take you right to your villa that is on your reservation. Please go directly to your villa and your villa attendant will be there to meet and greet you and show you around and give you your keys to your villa.

What happens when I get to the beach villa?
When you arrive to the property please proceed directly to your villa that is noted on your reservation and your Villa Attendant will meet you there shortly after your arrival. You will be greeted by our personal representative who will give you a tour of the villa and answer any questions you may have.
Is the drinking water safe?
The drinking water is safe to drink, but we do not recommend drinking it as it does not taste very nice. The local IGA Grocery Store has bottled water available at a very reasonable price.
Do the villas have air conditioning?
Yes, and unlike many other villa rentals we provide it for you AT NO EXTRA CHARGE. We only ask that you use it only when you need it, and turn it off when you don’t or are not in the villa.

We also ask that you use water sparingly as it is a very precious and expensive commodity here in the Turks and Caicos Islands. Electricity is also very expensive and we ask your consideration in turning off lights that are not needed.

All of the windows and sliding patio doors can be opened and have screens on them to allow you to enjoy the natural flow of the fresh ocean breeze and the trade winds that we have every day. Furthermore, all bedrooms and living rooms have ceiling fans that you can also use as an option. Always lock your villa doors and windows at night when in your villa and during the day if you are not in your villa. Please do not leave accessible windows and doors open.

Are Passports required for entry into the Turks and Caicos?
Visitors from the US are reminded that effective from January 8, 2007, all US citizens visiting the Caribbean must be in possession of a valid US passport.

All visitors arriving via international flights and connecting to any of our other islands through Providenciales must first clear immigration and customs and claim baggage at Providenciales International Airport (PLS) before making the connection flight through the domestic departure area at the Providenciales Airport (PLS).

Is there a telephone?
Yes there are telephones in the villa. They are for local calls only. We suggest that you purchase calling card in one of the local offices, or use a credit card if wanting to make long distance calls back home. Wireless internet access with your own computer is FREE. If your computer is not wireless there are internet cafes on island where you can go and get internet access for a fee. Caution: Some USA and Canada cell phones work in Turks and Caicos, but it is expensive and can cost you almost $5.00 per minute of usage when making a call and $2.00 per minute of usage when receiving a call. It will be much cheaper for your family members to call you at your villa. The telephone number of your villa is noted on your telephone in your own villa. Our area code in Providenciales is (649).
What should I do on my last day in the villa?
Check out time is by 11:00 AM. This is necessary so we can clean and prepare the villa for the next guests. Please leave the keys on the kitchen counter in the kitchen and our representative will get them.
What happens if I have to cancel, arrive later, or leave earlier than I planned?
Our cancellation policy is 21 days prior to arrival. If you have to arrive later or leave earlier than you expected we are unable to refund any monies as there is no guarantee that we can rent the villa again on such short notice. We also cannot be held accountable for any airline delays in your arrival or departure times.
Safety Precautions:
Crime can exist. Some simple precautions should deter the most common problems faced by visitors to the Turks & Caicos Islands. To prevent the loss of cash, jewelry and identification, do not leave valuables in plain sight, unattended, in your automobile or on the beach. Always lock your villa doors and windows and do not leave accessible windows open. Any problems should be reported immediately to the police department. It is best not to leave anything of value in your rental car when parking in remote locations or at marked public beach accesses. Atlantic Ocean Beach Villas will not be responsible for any accidents or any lost or stolen items that may take place in your villa or on the property.
Are flights available into Grand Turk?
Yes, Grand Turk is the Turks and Caicos capital and Grand Turk International Airport (GDT) is served by scheduled daily flights from Providenciales/PLS on Air Turks & Caicos and by charter on Global Airways. Flying time is approximately 30 minutes from the Provo airport. The Grand Turk airport offers full international entry and departures services, as well as a restaurant/bar, ground transportation, tourist information, and a full-service FBO for private planes.
Some helpful Local Information:
Primary Island Language: English
Currency: The U.S. Dollar
Time Zone: Eastern Standard Time
Electricity: 110 volt/60 cycle; suitable for U.S. appliances
Climate: low 90's in the late summer; high 70's to low 80's in the winter; constant easterly breeze; annual average rainfall of 40 inches

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